A - $5.95 for everything except if your purchase is more than $50 then it's free. I wanted to make it easy.
Q - How long will it take to receive my product?
A - Every product can be tracked. Most products are shipped from a supplier from within the USA but could still take 1-2 weeks due to COVID. I'm working to get only the fastest shipping items. Some items are shipped from overseas and could take 20-30 days also due to COVID. Rush shipping from overseas is sometimes more expensive than the item so this is a last resort. If you are in a hurry to receive something by a certain date, please email me info@mermaidkeep.com before purchasing so I can help you.
Q - Can I purchase this as a gift with a gift wrap?
A - I do not have a gift order or gift wrap option set up yet. If your giftee doesnt mind receiving a packing slip with a receipt, then yes you absolutely can purchase it as a gift and I'm sure they will love it just the same.
Q - Do you ship overseas?
A - Sorry not at this time, but maybe in the future. Only USA addresses.
Q - What is your return policy?
A - Please go to the bottom of the page to the return policy link with instructions. You will have to pay for return shipping if an item is defective. Sorry you may not return it if you simply change your mind but you are welcome to resell it. I'm happy to answer questions about a product you are thinking about buying so just email me anytime.
Q - Why did my antivirus try to block your site?
A - It's not blocked, its just a notice that the site is new. This is a brand new store as of January 2021 and a labor of love. These programs are looking out for your best interest. This site is safe to visit. There is no phishing or scamming here. The site is built in the Shopify platform, a reputable company hosting thousands of successful online shopping websites. In a few weeks this should go away. If for some reason you cannot see the site email me.
Q - Is this quality stuff?
A - Yes. I spend alot of time searching for quality items with ratings of 4.0 or higher AND I read the ratings as well as the ratings for the supplier. There is nothing listed on my site that I wouldn't buy for myself. In fact, I already did :)
Q - How do I contact you?
A.- At the bottom of the page is a link with all my contact info. I don't have a phone support office yet, so the best way to reach me is info@mermaidkeep.com and I will get back with you within a day.
